hbagi's Privacy Policy
This document clearly and transparently explains how your personal information is collected, processed, and kept secure.
1 Introduction & Scope of Policy
hbagi ("we", "our", or "platform") operates a trusted online gaming environment for users in Bangladesh. When you browse the hbagi website, create an account, or use any of the platform's services, providing certain personal information is required.
This privacy policy ("policy") explains what information we collect, why we collect it, how we use it, and how we keep it secure. This policy applies to all hbagi services. By using the platform, you are considered to have agreed to the terms of this policy.
We believe that genuine customer relationships are built on a foundation of transparency and trust. That is why ensuring the security of your information is our top priority.
2 Information We Collect
hbagi collects information from various sources. A detailed breakdown by category is provided below:
Identity Information
Full name, date of birth, national ID or passport number (for age verification), and username provided at the time of account registration.
Contact Information
Email address and mobile number — used for account verification, important notifications, and providing support.
Financial Transaction Information
Payment method details used for deposits and withdrawals (such as bKash, Nagad, Rocket, Upay, or bank account details). We do not store full card or account numbers.
Technical & Usage Information
IP address, device type, browser version, operating system, session duration, and navigation patterns on the platform.
Gaming Activity Information
Betting history, win/loss records, active game categories, bonus claim details, and session logs — these are used to improve the service and ensure responsible gaming.
Communication Information
Records of conversations with the support team via live chat or email, complaints, and feedback.
3 Purpose of Using Information
hbagi uses collected information only for the following legitimate purposes:
Account Management & Verification
Completing registration, verifying identity, and confirming age (21+). This is essential for preventing misuse and fraud.
Processing Financial Transactions
Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. Transaction validity is verified and records are maintained.
Providing Customer Support
To ensure 24/7 support via live chat and email. Account information is needed to understand the context of your queries.
Security & Fraud Prevention
Detecting suspicious activity, preventing the use of multiple accounts, and maintaining the integrity of the platform.
Service Improvement & Personalization
Analyzing usage patterns to improve the platform experience and to recommend relevant offers and games.
Official Communications
Sending policy updates, security alerts, account-related notifications, and, with your consent, promotional messages.
4 Information Storage & Security Measures
hbagi applies industry-standard technical and organizational measures to keep your personal information secure. All data is transferred via SSL (Secure Socket Layer) encryption, which prevents unauthorized third-party access.
Our servers undergo regular security checks. Sensitive data is stored in encrypted format and only authorized personnel can access it when necessary.
Information for active accounts is retained for as long as the account remains open. After an account is closed, certain information may be retained for a period to meet legal obligations. When retention is no longer required, data is securely deleted.
🔒 Our Security Technologies:
SSL/TLS encryption — active on all data transfers
Encrypted database storage — especially for payment information
Regular security audits and vulnerability testing
Access controls — operated on the principle of least privilege
24/7 security monitoring and anomaly detection
5 Sharing Information with Third Parties
hbagi does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the specific circumstances below:
Payment Processors
Only the information necessary to complete a transaction is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers. They may not use this information independently.
Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive limited session data for technical reasons. Personal identity information is not shared with them.
Legal Obligations
hbagi may be legally required to provide information in response to a valid order from a competent authority or as part of a legal process.
Technical Service Providers
Trusted providers engaged for cloud hosting, analytics, and security services process data only to perform their specific functions and operate under our direction.
Business Transfers
In the event of a future merger or acquisition, user data may be transferred — however, the protections of this policy will remain in effect and you will be notified in advance.
With User Consent
Outside the situations above, information will only be shared with any other party based on your explicit and voluntary consent.
6 Cookies & Tracking Technologies
The hbagi website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the platform's functionality and user experience.
We primarily use three types of cookies: (a) Essential cookies — to store login status, language preferences, and security tokens; (b) Functional cookies — to remember previous preferences and settings; and (c) Analytics cookies — to analyze platform usage and support improvements.
You can control or disable cookies through your browser settings. Please note that disabling essential cookies may cause some core features of the platform to stop working properly.
Important information about cookies:
Session cookies are deleted when the browser is closed
Persistent cookies last a maximum of 12 months
No third-party advertising cookies
Manageable from browser settings
7 Your Rights & Controls
As an hbagi user, you have the following rights over your own information:
Right to access information
You can request a copy of your personal information held by us at any time.
Right to correct information
You can contact the support team to correct any inaccurate or incomplete information.
Right to delete information
In certain circumstances, you can request the deletion of your account and associated data (subject to legal obligations).
Right to object to processing
You can object to marketing communications or profiling, and we will respect that.
Right to data portability
You can request your information in a structured, commonly used, and machine-readable format.
Right to restrict processing
In certain circumstances, you can request that the processing of your information be temporarily suspended.
How to exercise your rights: To exercise any of the above rights, contact our support team. We will verify your request and respond within a reasonable time. In some cases, it may not be possible to fulfill a request in full due to legal or regulatory reasons — in such cases, we will explain why.
8 Protection of Minors
hbagi strictly does not provide services to anyone under the age of 21. Age verification is mandatory during the registration process. If a minor attempts to create an account, the account will be cancelled and the information provided will be securely deleted.
If a parent or guardian suspects that their child or a minor family member has created an account on hbagi, please contact our support team immediately. We will act promptly. The protection of minors is an integral part of our responsible gaming policy.
Age Restriction
Only those aged 21+ or older may create an account and enjoy gaming services on hbagi.
9 International Data Transfers
hbagi uses global technology infrastructure. As a result, in some cases your information may be stored or processed on servers located outside Bangladesh. In such situations, we ensure that data transfers occur under appropriate contractual safeguards and that the receiving party provides an equivalent level of protection as set out in this policy.
Third-party game providers and payment processors are governed by their own privacy policies. We include data protection requirements in the contracts we enter into with them.
10 Policy Changes & Updates
hbagi may review and update this privacy policy from time to time. Revisions may be made due to changes in the scope of services, introduction of new technologies, or legal obligations.
For any significant changes, we will notify you via your registered email or through a clear notice on the platform. Continuing to use the platform after changes have been made means you are agreeing to the updated policy.
We recommend that you visit this page regularly to stay up to date with the latest version of the policy. The date of the most recent update will always be mentioned at the top of the policy.
How We Notify You of Changes:
Notification to registered email
Banner notice on the platform
Date noted on this page
Ask via live chat
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, the hbagi support team is always ready to help. You can reach us on any privacy-related matter through the following:
Email:
[email protected]
Live Chat:
Available 24 hours, 7 days — contact us directly through the platform
Language:
Support is available in Bengali and English
Response Time:
Privacy-related requests are responded to as quickly as possible
Useful Pages
Along with the privacy policy, please also read these pages: